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Frequently Asked Questions & The Latest Broadband Deals

Welcome to our FAQ section! Here you will find answers to the most common questions about our telecom services.

 

Whether you're interested in our broadband services, fibre optic systems, our competitive international call rates or any other service we offer, we've got you covered. We want to provide you with the best experience so please don't hesitate to get in touch if you have any queries!

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keyboard with FAQ button

Question: What do Marks Telcom Limited offer?

Answer:
"In addition to our general services including mobile phone networks, SIM packages, unlimited nationwide calls and installing fibre optic broadband we also offer consultancy services to troubleshoot those trickier IT and Telecom issues our valued clients may face. We offer doorstep assistance from expert engineers, with the added security of a money-back guarantee. Please enquire for further details."

Question: Is insurance available for the equipment?

Answer:
"Yes, insurance is available to purchase along with the equipment."

Question: What are the physical products sold at Marks Telcom Limited?

Answer:
"We supply and sell new and refurbished mobile phones, TVs, laptops and desktops. For the full list of branded products we sell, refer to the Telecom Solutions page."

Question: What are the data protection measures?

Answer:
"We ensure customer data use complies with The Data Protection Act 2018. Data is only used for monitoring and improving our services for customers."

Question: What is the returns policy?

Answer:
"We comply with the standard refund policy as per UK consumer law, which allows for refunds within 4 weeks of purchase."
Blackboard with Customer Service wording

Question: What is the warranty period of products?

Answer:
"Marks Telcom Ltd provide warranty for certain electronic damage from 6 months to 2 years from the date of purchasing the equipment."

Opening Times

Monday: 9am-7pm

Tuesday: 9am-7pm

Wednesday: 9am-7pm

Thursday: 9am-7pm

Friday: 9am-7pm

Saturday: 10am-4pm

Sunday: CLOSED

Contact us

Email

admin@marks-telcomltd.com

 

Phone

0800 433 2294

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Marks Telcom Ltd, registered as a limited company in England and Wales under company number: 15570102. Registered Company Address: Office 223, 2nd Floor, Titan Court 3 Bishops Square, Hatfield, England, AL10 9NA.

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