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Frequently Asked Questions & The Latest Broadband Deals
Welcome to our FAQ section! Here you will find answers to the most common questions about our telecom services.
Whether you're interested in our broadband services, fibre optic systems, our competitive international call rates or any other service we offer, we've got you covered. We want to provide you with the best experience so please don't hesitate to get in touch if you have any queries!
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Question: What do Marks Telcom Limited offer?
Answer:
"In addition to our general services including mobile phone networks, SIM packages, unlimited nationwide calls and installing fibre optic broadband we also offer consultancy services to troubleshoot those trickier IT and Telecom issues our valued clients may face. We offer doorstep assistance from expert engineers, with the added security of a money-back guarantee. Please enquire for further details."
Question: Is insurance available for the equipment?
Answer:
"Yes, insurance is available to purchase along with the equipment."
Question: What are the physical products sold at Marks Telcom Limited?
Answer:
"We supply and sell new and refurbished mobile phones, TVs, laptops and desktops. For the full list of branded products we sell, refer to the Telecom Solutions page."
Question: What are the data protection measures?
Answer:
"We ensure customer data use complies with The Data Protection Act 2018. Data is only used for monitoring and improving our services for customers."
Question: What is the returns policy?
Answer:
"We comply with the standard refund policy as per UK consumer law, which allows for refunds within 4 weeks of purchase."
Question: What is the warranty period of products?
Answer:
"Marks Telcom Ltd provide warranty for certain electronic damage from 6 months to 2 years from the date of purchasing the equipment."
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